Every day we work toward achieving the highest level of quality possible, we strive to exceed our clients’ expectations. Our goal is to delight our customers and our intent is to build customer loyalty.
We monitor customer satisfaction very closely and we are intently focused on continuous improvement: improving our relationships with our clients; improving our performance on our work; and improving the future for our employees and their families.
Our commitment to quality is the basis for everything we do.
Valley Industrial Piping undertakes to:
- Maintain an effective quality management system, applying to all our activities at all times
- Achieve and maintain high standards of work that enhances our reputation and those of our customers and stakeholders
- Ensure compliance to all regulations and statutory bodies
- Seek to achieve and maintain best-practice methodologies
- Maintain continual improvement through measurement against policy and performance, evaluation, review, training and procedural change where required
- Meet our clients’ requirements and meet or exceed their expectations
- Communicate this policy to our employees, stakeholders, and all interested parties to ensure continued adherence to this policy